Fair Practices Code

1. Preamble

JaldiMoney Technologies Pvt. Ltd. ("JaldiMoney") operates a financial marketplace platform that connects borrowers with RBI-regulated banks, Non-Banking Financial Companies (NBFCs), and fintech lenders. This Fair Practices Code ("Code") sets out the principles and standards that govern our operations and our commitment to fair, transparent, and ethical business practices.

This Code is framed in alignment with the Reserve Bank of India's Fair Practices Code guidelines (RBI Master Direction on Fair Practices Code, 2024) and applies to all activities conducted through the JaldiMoney platform, including loan facilitation, lead generation, credit score checks, and partner interactions.

2. Loan Application and Processing

JaldiMoney is committed to facilitating a smooth, transparent, and fair loan application process:

• All loan application forms on our platform clearly specify the information required and the purpose for which it is collected;
• We provide a written acknowledgement (via email or on-platform notification) for every loan application submitted through our platform, including a reference number for tracking;
• Applications are routed to suitable lending partners based on transparent matching criteria, including loan amount, product type, credit profile, and geographic eligibility;
• We communicate the status of loan applications promptly, including approvals, rejections, or requests for additional documentation;
• In the event of a rejection by a lending partner, we endeavour to inform the applicant of the general reason to the extent communicated to us by the lender, while respecting the lender's proprietary credit assessment processes;
• Applicants are free to approach any lending partner directly. Our platform is an additional channel, not a mandatory intermediary.

3. Terms and Conditions Transparency

We are committed to ensuring that all terms, conditions, and key facts are communicated clearly and upfront:

• All loan products listed on the platform display key terms including interest rate range, processing fees, loan tenure options, and eligibility criteria;
• Where information is indicative or subject to the lender's final assessment, this is clearly stated;
• We do not engage in misleading advertising or make false promises regarding loan approval, interest rates, or disbursement timelines;
• Our Terms of Service, Privacy Policy, and all other policies are available on our website in clear and accessible language;
• Any changes to fees, charges, or terms of our platform services are communicated to users with reasonable advance notice;
• The total cost of borrowing, including processing fees, insurance charges (if any), and other applicable charges, are encouraged to be disclosed by our lending partners on their offer documents.

4. Disbursement

Loan disbursement is handled entirely by the lending partner, not by JaldiMoney. Our commitments in this regard:

• We clearly communicate to all users that disbursement of loan amounts is the sole responsibility of the lending partner;
• JaldiMoney does not handle, hold, or process any loan disbursement funds;
• We facilitate communication between the borrower and the lending partner to assist with any disbursement-related queries;
• The timeline for disbursement is determined by the lending partner and is communicated as part of the loan offer. JaldiMoney is not responsible for delays caused by the lending partner;
• All disbursement terms, including mode of disbursement and conditions precedent, are set by the lending partner in their loan agreement with the borrower.

5. Interest Rates and Charges

We are committed to transparency regarding interest rates and charges:

• Interest rates displayed on the JaldiMoney platform are sourced from our lending partners and are presented for comparison purposes;
• All interest rates are expressed on an annualised basis to facilitate easy comparison across lenders;
• Processing fees, prepayment charges, late payment penalties, and other charges are displayed where provided by lending partners;
• Our financial calculators (EMI calculator, eligibility calculator, balance transfer calculator) use standard financial formulas and are provided for indicative purposes only;
• The actual interest rate and charges applicable to a borrower are determined by the lending partner based on their independent assessment of the borrower's credit profile;
• JaldiMoney does not charge any fees to consumers for using the platform, comparing loans, or submitting applications. Our revenue is derived from commissions paid by lending partners.

6. Privacy and Confidentiality

Protecting the privacy and confidentiality of user information is a core principle:

• Personal and financial information collected through the platform is used solely for the purposes disclosed in our Privacy Policy;
• We do not sell, rent, or trade user data to third parties;
• User information is shared with lending partners only when necessary to process a loan application and only with the user's consent;
• We employ encryption (AES-256 Fernet), data masking, and strict access controls to protect sensitive information such as PAN, Aadhaar, phone numbers, and bank account details;
• All data handling practices comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000;
• Users have the right to access, correct, and request deletion of their personal data as detailed in our Privacy Policy.

7. Grievance Redressal

We maintain a robust, multi-level grievance redressal mechanism to address user complaints fairly and promptly:

• All complaints are acknowledged within 24 hours with a unique reference number;
• Our Customer Support team aims to resolve complaints within 48 hours;
• Unresolved complaints can be escalated to our designated Grievance Officer, who is required to respond within 15 working days;
• If a complaint remains unresolved after 30 days, the user may escalate to the RBI Integrated Ombudsman;
• All complaints and their resolutions are tracked and recorded for quality improvement and regulatory compliance.

For full details, please refer to our Grievance Redressal Policy.

8. Non-Discrimination

JaldiMoney is committed to providing equal and non-discriminatory access to its platform and services:

• We do not discriminate against any user on the basis of religion, caste, gender, sexual orientation, marital status, disability, or any other protected characteristic;
• Our matching algorithms are designed to be fair and objective, routing leads based solely on financial eligibility criteria and product suitability;
• All users meeting the eligibility criteria are given equal opportunity to access loan products listed on the platform;
• We actively work to make our platform accessible to all users, including those with disabilities, through compliance with web accessibility standards;
• Any discriminatory practices by lending partners reported to us are taken seriously and addressed through our partner governance processes.

9. Collection Practices

JaldiMoney does not engage in any debt collection activities:

• JaldiMoney does not collect loan repayments, EMIs, or any payments on behalf of lending partners;
• All loan repayment and collection activities are the sole responsibility of the lending partner with whom the borrower has entered into a loan agreement;
• If a user reports harassment or unfair collection practices by a lending partner that was introduced through our platform, we will investigate and take appropriate action, including potential removal of the partner from our network;
• We expect all our lending partners to comply with the RBI guidelines on collection practices, including restrictions on calling hours, prohibition of intimidation, and respectful conduct;
• Users may report any unfair collection practices through our Grievance Redressal mechanism.

10. Regulatory Compliance

JaldiMoney is committed to operating within the regulatory framework established by Indian law and regulatory authorities:

• We comply with all applicable provisions of the Reserve Bank of India Act, 1934, the Companies Act, 2013, the Information Technology Act, 2000, the DPDP Act, 2023, and all other applicable laws and regulations;
• All lending partners on our platform are verified to hold valid licences from the RBI or other relevant regulatory authorities;
• We maintain comprehensive audit trails for all administrative actions and partner transactions;
• We cooperate fully with regulatory authorities, law enforcement, and statutory bodies in the discharge of their duties;
• This Code is reviewed periodically and updated to reflect changes in regulatory guidelines and industry best practices;
• Our officers and employees are trained on the provisions of this Code and are required to adhere to its principles in all business dealings.

11. Contact Us

For questions or concerns about this Fair Practices Code or any aspect of our business practices, please contact us: